eNPS question and formula
Use the 0–10 question and calculate the percentage of promoters minus detractors.
Worked scoring examples
See how neutral responses and response counts affect the denominator and result.
Follow-up worksheet
Use employees’ reasons to choose one change, assign an owner and check back.
See what you’ll use
Calculate eNPS step by step
For HR teams launching an eNPS survey or explaining the results to leaders. Use it when you want the calculation and the follow-up to be equally clear.
Calculate the score, explain how the response groups affect it and use employees’ reasons to choose a next step.
Practical guidance from Happily.ai
Prepared by Happily.ai with references to Bain & Company’s NPS guidance and Gallup’s engagement research. The worked examples explain the formula and its limits, while the worksheet helps you follow through on employees’ reasons.
Practical guidance from Happily.ai
